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TERMS & CONDITIONS

The Whistler Grills warranty covers you, as the original buyer of your product, against manufacturing defaults, providing your purchase was made through an authorised Whistler Grills dealer and is subject to the following terms and conditions:

Your Whistler Grill warranty is non transferrable and may not be extended under any circumstances unless Whistler Grills authorise an Owners Club ‘special offer’ to its members.

Please note, this warranty needs to be registered within 30 days of the purchase date for it to be valid.

If you receive your new Whistler product and it appears damaged, you will be expected to report the damage to your retailer immediately and provide images/video footage as damage evidence. DO NOT use this product if it appears damaged upon delivery as this will invalidate your warranty.

When you first receive your order, please maintain the packaging until you have used your product for the first time. If we are required to replace it, we will request the product to be returned in its original packaging to the warehouse for inspection.

Any product installation must be carried out by a licensed, authorized service technician or contractor. This is particularly relevant to the Burford range of built-in barbecues. Installation must be carried out in accordance with the installation instructions included with your product. Whistler Grills will only authorise its own engineers to carry out any work relating to this product. Any improper or faulty repair works done by anyone other than an authorised repairer will negate the warranty. 

This warranty does not cover damages caused my misuse, lack of maintenance, grease fires, hostile environments, accidents, alterations, abuse or neglect, vandalism, incorrect assembly or installation and parts installed from other manufacturers. This will nullify your warranty. Any discolouration or staining of any parts from chemical cleaners will not be covered by this warranty.

This warranty excludes normal wear and tear, which can be described as discolouration, surface scratches, weather and atmospheric related staining, frost damage, surface rust and oxidisation. These are expected with any outdoor product. Whistler are not responsible for any failure by the customer to clean, protect and maintain the product on an ongoing basis. 

This warranty does not include the replacement of tap cartridges and seals.

If parts covered within the duration of the warranty deteriorate to such an extent that they no longer perform and effects the functionality of the grill, they will be replaced as part of that warranty. All parts replaced under any of the warranties can only be claimed once. 

Whistler Grills shall not be responsible for over firing or blowouts caused by environmental and weather conditions such as strong winds, hail, storms, rough handling, power surges, incorrect power supply, damaging chemicals or cleaners and inadequate ventilation. This warranty does not cover exposure to salt air, chlorine sources such as hot tubs, spas, swimming pools or acid rain but we do recommend customers include regular washing and rinsing of external parts and surfaces. 

Incorrect or improper operation of the grill resulting in damage, will not be covered by this warranty. 

All Whistler Grill warranties must be registered on the Whistler Grills website straight after purchase (www.whistlergrills.com/warranty/) to activate them. The retail receipt or a copy will be required together with a serial and model number when making any warranty claims from Whistler Grills.

Whistler Grills reserves the right to have any representative to inspect any product or part prior to honouring any warranty claim.

This warranty does not cover halogen light bulbs, batteries, BBQ covers or similar parts. 

Any damage to gas hoses/connectors caused by insects or rodents will not be covered by warranty. 

Whistler Grills shall not be liable for any transportation charges, labour costs, or export duties.

If a product is to be returned under the warranty, you will be expected to return it in the cleanest state possible.